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Processing time

Regular processing time is usually 1 to 3 business days. kindly note that due to exceptional circumstances caused by COVID-19, orders can now take up to 10 business days to process.

Orders are shipped Monday to Friday, excluding public holidays.

All orders received after 2:00PM will be processed the next day.

Once your order is shipped you will receive a confirmation email with your tracking number.

Shipping

In Canada:

- Free in-store pick up (Montréal). We will contact you by phone or email once your order is ready. It can take 1-4 business days. Please bring your ID and order confirmation with you.

- Orders shipped to Canada generally take up to 1-5 business days for delivery (with a tracking number). Free shipping for orders over $250.

 

USA:

- Orders shipped to the USA generally take up to 2-7 business days for delivery (with a tracking number). Free shipping for orders over $595.

International :

Orders shipped to the rest of the world may take up to 5 to 10 business days for delivery. Shipping cost depends on selected item and your location.

Delays may vary due to customs clearance which are out of our control.  Please see the customs section in this help guide for more information.

 We will only ship to valid civic addresses – sorry no P.O. boxes. We are currently accepting orders shipped  everywhere in the world. If an item is returned to us because it was not claimed, refused by you or due to a delivery attempt to a wrong address, we will charge you the actual shipping costs incurred instead of the flat rate. Once the merchandise is received we will issue you a refund for the cost of the merchandise less the actual shipping fees. This does not apply to items purchased on sale or with a discount code, which are exchangeable, eligible for store credit but not refundable.

 

Taxes

Québec

5% TPS + 9.5 TVQ

Other Canadian regions

Taxe according to the region

Outside Canada

$0

 

 

Summary

 

Delivery

 

Shipping fees

 

Order Tracking number

 

In-store pickup

 

1 to 4 business days

$0

No

Canada

 

 

 

1 to 5 business days

(depending of the region)

 FREE from $250 purchase

Yes

USA

 

2 to 7 business days

FREE above $595

Yes

International

5 to 10 business days*

 depends on item and location

Yes

* Delivery delays can fluctuate for international orders due to customs procedures beyond our control.

Customs

We are not responsible for import taxes, additional fees or shipping delays (if any) associated with shipping to the rest of the world, and encourage you to familiarize yourself with these before purchasing. We will fill out all required documentation to expedite this process and ensure these fees are kept to a minimum however we must always declare the actual value of your order. You may visit the Customs website of your country for more information on standard fees associated with importing goods.