Shipping Conditions
 Free shipping* |
 Easy returns |
 Authorized online retailer |
Orders are processed within 72 hours after placing the order (excluding holidays and weekends).
Orders are sent Monday to Friday at 4:00PM, excluding public holidays, weekends and holidays
All orders received after 2:00PM will be processed the next day.
Once your order is shipped you will receive a confirmation email with your tracking number.
In Canada:
- Free in-store pick up (Montréal). We will contact you by phone or email once your order arrives in-store. It can take 2-4 business days.
- Orders shipped to Canada are sent via Canada Post and generally take up to 3-7 business days for delivery (with a tracking number). Free shipping for orders over $99 or flat 9,95$ rate.
USA:
- Orders shipped to the USA are sent via Canada Post and generally take up to 4-7 business days for delivery (with a tracking number). Free shipping for orders over $449, or depends on the item selected and your location.
International :
Orders shipped to the rest of the world are sent via Canada Post (with tracking number) and may take up to 15 business days for delivery. Shipping cost depends on selected item and your location.
Delays may vary due to customs clearance which are out of our control. Please see the customs section in this help guide for more information.
We will only ship to valid civic addresses – sorry no P.O. boxes. We are currently accepting orders shipped to everywhere in the world. If an item is returned to us because it was not claimed, refused by you or due to a delivery attempt to a wrong address, we will charge you the actual shipping costs incurred instead of the flat rate. Once the merchandise is received we will issue you a refund for the cost of the merchandise less the actual shipping fees. This does not apply to items purchased on sale or with a discount code, which are not refundable.
Taxes
|
Québec |
5% TPS + 9.5 TVQ |
|
Other Canadian regions |
Taxe according to the region |
|
Outside Canada |
$0 |
Summary
|
|
Delivery |
Shipping fees |
Order Tracking |
| In-store pick up |
2 to 4 business days |
$0
|
No |
|
Canada |
3 to 7 business days (depending of the region) |
FREE above $99 purchase or FLAT RATE 9,95$
|
Yes |
|
USA |
4 to 7 business days |
FREE above $449 or depends on item and location
|
Yes |
|
International |
7 to 15 business days* |
depends on item and location |
Yes |
* Delivery delays can fluctuate for international orders due to customs procedures beyond our control.
For more information: http://www.canadapost.ca
Customs
We are not responsible for import taxes, additional fees or shipping delays (if any) associated with shipping to the rest of the world, and encourage you to familiarize yourself with these before purchasing. We will fill out all required documentation to expedite this process and ensure these fees are kept to a minimum however we must always declare the actual value of your order. You may visit the Customs website of your country for more information on standard fees associated with importing goods.